Training resources:

  • Reset

SBB38- Developing emotional intelligence

Briefing

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EI

SBB31- Assert yourself

Video briefing

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Assertiveness Still 2

SBB15 – Facing anger and emotion in the workplace

Video briefing

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Facing anger and emotion in the workplace

SBB14 – Tackling problem behaviour in the workplace

Video briefing

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Understanding problem behaviour in the workplace

SBB13 – Handling difficult conversations in the workplace

Video briefing

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difficult people

SBB17 – Dealing with sensitive issues in the workplace: overview

Video briefing

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Dealing with sensitive issues in the workplace

SI03 – Sensitive issues: inappropriate and uncooperative behaviour

Drama and analysis

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inapproproate and uncooperative behaviour

SI02 – Sensitive issues: sick partner and office romance

Drama and analysis

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Sensitive issues in the workplace - sick partner

SI01 – Sensitive issues: alcohol and body odour

Drama and analysis

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SI01_alcohol_body.png