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RC11 – Customer care: handling complaints 2

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RC11_Customer care

RC09 – Customer care: Delivering service 2

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RC09_customer care

RC08 – Customer care: delivering service 1

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RC08 customer care

RC05 – Customer care: Balancing service and sales

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RC05 customer care

RC01- Customer care: Attitudes and behaviours

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RC01 customer care

RC03 – Customer care: negotiating with colleagues

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RC03 customer care

RC10 – Customer care: Handling complaints 1

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RC10_Customer care

RC07 – Customer care: Solving problems 2

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RC07_customer care

RC06 – Customer care: Summary

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RC06_customer care