SBB32 – Informal disciplinary conversations

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Informal disciplinary conversations

This short briefing provides a step-by-step guide to having informal conversations about minor disciplinary matters, such as phone use, social media and timekeeping.

This briefing comes with a pdf Manager’s Checklist.

Informal disciplinary conversations aren’t part of an organisation’s formal disciplinary procedure, but they can be a very effective way of tackling issues at an early stage before they become more serious. They can be particularly useful when dealing with relatively minor issues, such as poor timekeeping, excessive chatting or phone use, or inappropriate use of social media. The focus is always on finding a solution and helping the employee to improve, rather than on imposing sanctions.

Combining dramatised scenarios with best-practice guidance and key legal advice, this briefing provides a quick-reference step-by-step guide to having an informal disciplinary conversation with an employee and ensuring a positive outcome for both the individual concerned and the business as a whole.

This video briefing will give a better understanding of:

    • when it’s appropriate to try informal resolution
    • how to prepare for the meeting
    • what to consider when presenting your concerns and exploring the issue
    • agreeing steps for improvement and monitoring progress.


  • Duration:
  • 10:27
  • Genre:
  • Video briefing
  • Producer:
  • Skill Boosters

Video formats (subject to availability):

  • High Definition (mp4, 1280x720)
  • Standard Definition (mp4, 640x360)
  • Mobile (mp4, 480x270)

Featured experts:

Petra Venton